Dedicated Customer Experience Professional Wanted

4 days ago

Perth, Western Australia beBeeCustomerCare Full time $90,000 - $123,000
Job Description

We are seeking a Customer Experience Specialist who is passionate about delivering exceptional service to our customers. The ideal candidate will be empathetic, resilient, and able to communicate effectively with customers to resolve their queries in a timely manner.

The successful candidate will work as part of a dynamic team to provide support to customers via phone, email, or other communication channels. They will be required to work independently, using their problem-solving skills to resolve customer complaints and issues.

The role involves working from home, which requires the ability to create a dedicated workspace that meets the needs of the job. A reliable internet connection is essential for this role, as well as excellent communication and interpersonal skills.

About the Role
  • Provide exceptional customer service through effective communication and problem-solving skills.
  • Work collaboratively as part of a team to achieve business objectives.
  • Use independent judgment to resolve customer complaints and issues.
  • Meet performance targets and Key Performance Indicators (KPIs) set by management.
Benefits

This is an exciting opportunity to join a dynamic team and contribute to the success of our organization. As a Customer Experience Specialist, you will have the chance to develop your skills and knowledge, while also enjoying a range of benefits, including:

  • A competitive salary package.
  • Opportunities for career advancement and professional development.
  • A supportive and collaborative work environment.
  • A comprehensive training program to ensure you have the skills and knowledge needed to succeed in the role.
Training and Development

We are committed to providing our employees with the skills and knowledge they need to succeed in their roles. As a Customer Experience Specialist, you will undergo a comprehensive training program, which will cover topics such as:

  • Customer service skills and techniques.
  • Communication and interpersonal skills.
  • Problem-solving and conflict resolution.
  • Product knowledge and features.

You will also have access to ongoing training and development opportunities, including workshops, webinars, and e-learning modules. This will enable you to continually improve your skills and knowledge, and stay up-to-date with industry best practices.

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