Customer Solutions Expert

2 days ago

Perth, Western Australia beBeeSolutions Full time $60,000 - $85,000

About This Role:

We are seeking a Customer Solutions Expert to partner with our customers, providing expert assistance during various customer scenarios. Your expertise will be crucial in efficiently managing the disconnection and reconnection of services, handling inquiries related to new connections, solar solutions, and billing concerns.

Key Responsibilities:

  • Handle inbound and outbound contacts within the required timeframe
  • Arrange payment plans to meet customer needs
  • Manage customer direct debits to ensure timely payments
  • Meet required standards of quality and customer satisfaction
  • Meet attendance requirements in line with company policies
  • Ongoing evaluation and improvement of customer service processes

Requirements for Success:

  • Build trust and deliver exceptional service over the phone
  • Navigate complex inquiries while maintaining compliance
  • Effectively handle and resolve complex customer issues
  • Show resilience and flexibility in every customer interaction
  • Utilize multiple systems confidently while actively listening to customers

What We Offer:

  • Diverse and inclusive work environment that values employee well-being
  • Unlimited access to mental health and wellbeing resources
  • Growth opportunities for professional development and toolkit enhancement

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