Customer Solutions Expert

2 weeks ago

Perth, Western Australia beBeeProblemSolver Full time $80,000 - $140,000

Job Title: Customer Solutions Expert

About This Role

This is an exciting opportunity to work as a Customer Solutions Expert. In this role, you will be responsible for resolving operational issues that impact customers.

Key Responsibilities:
  • Resolve time-critical operational issues across Fleet and Dealer businesses
  • Collaborate with key customer-facing teams (Logistics, Accounts, Credit) to resolve complex issues and provide structured inputs for future improvements to process
  • Manage and report operational issues as they arise and coordinate with key stakeholders
  • Assist in creating effective and efficient processes that safeguard key customer operations
Requirements:
  • Degree-qualified or relevant experience
  • Experience operating within an Agile framework
  • Knowledge of Fuel & Convenience retailing advantageous
  • Ability to engage and influence diverse stakeholders while maintaining strong relationships under challenging conditions
  • Experience in customer support roles, trouble-shooting within operational environments
Skills and Competencies:
  • Proven problem-solving skills with the ability to work under pressure
  • Critical thinking with a focus on process improvement and delivering efficiencies
  • High attention to detail, capacity to learn and develop end-to-end knowledge of complex process chains
  • Strong interpersonal and stakeholder management skills
  • Influencing capability across internal & external stakeholders

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