Part-Time Customer Experience Specialist

3 days ago

Gold Coast, Queensland, Australia beBeeCustomerService Full time $59,136 - $93,114

Guest Service Role

  • Deliver exceptional customer experiences through warm and friendly interactions with guests, ensuring seamless check-in processes and addressing immediate inquiries or needs.
  • Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels to provide outstanding service.
  • Process guest reservations, updates, and special requests accurately, utilizing property management systems to ensure efficient scheduling and availability.
  • Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalized recommendations to enhance their experience.

Shift Options

  • Rotating roster across Monday to Sunday
  • Shift times scheduled within 6:00am to 10:00pm
  • Immediate start available
  • Hourly rates (excluding super): Monday - Friday: $26.70 per hour, Saturday: $33.38 per hour, Sunday: $40.05 per hour

Required Skills

  • Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
  • Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
  • Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
  • Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
  • Maintains a polished and professional presentation, reflecting the values and standards of the organization.
  • Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Additional Information

  • We value our people as the heart of our success.
  • We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.
  • Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

This is a part-time opportunity available for a Guest Service Agent to join the team on the Gold Coast, Australia. The successful candidate will be passionate about delivering exceptional customer service, possess excellent communication skills, and be able to work a rotating shift schedule including weekends and public holidays.

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