Technical Customer Advocate

3 days ago


Gold Coast, Queensland, Australia Upwind Security, Inc. Full time
About Upwind Security, Inc.

We believe in empowering organizations to achieve their goals through secure and efficient cloud environments. As a company, we strive to make a positive impact on our customers' businesses by providing innovative solutions that meet their needs.

We value diversity and inclusion, fostering an environment where everyone feels valued and respected. We encourage collaboration and open communication among team members, promoting a culture of learning and growth.

This is a unique opportunity to join a dynamic team of experts who are passionate about problem-solving and customer satisfaction.

The Job RoleResponsibilities:
  1. Key Responsibilities:
  2. Provide timely and accurate support to customers via various communication channels.
  3. Detect and resolve complex technical issues while escalating critical cases to the R&D team.
  4. BUILD strong relationships with customers by educating them on product features and maintaining a professional tone.
  5. Document solutions and log all interactions in the support system.
  6. Maintain technical expertise through continuous learning and professional development.


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