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Studio Operations Manager

2 months ago

Melbourne, Victoria, Australia Fitness & Lifestyle Group Full time
Job Summary

We are seeking a highly motivated and experienced Studio Operations Manager to join our team at Fitness & Lifestyle Group. As a key member of our leadership team, you will be responsible for maintaining the day-to-day operations of our studio and ensuring a seamless experience for our clients.

Key Responsibilities
  • Studio Management
    • Drive class attendance and satisfaction goals in studio, to assist in hitting attendance goals and targets monthly.
    • Work with the retail team to lead direct selling to clients in studio, including supporting visual merchandising and retail management.
    • Support and generate local community marketing initiatives to cultivate new clients and opportunities specific to the neighbourhood and demographic of the studio.
    • Support the leadership team to assist with implementing marketing strategies.
    • Analyse attendance at the studio and region level weekly, and bring any insights and suggestions to the management, marketing, or curriculum team.
  • Employee Management
    • Supervise front desk employees engaging in product sales, customer service needs, inventory, and other special projects.
    • Assist front desk employees with difficult or complicated transactions.
    • Manage and assign employees to any special projects that arise.
    • Assist the studio manager as needed with coordinating facility schedules to maximise usage and efficiency.
    • Support management and P&C team with any relevant employee issues and partner with them to resolve.
    • Support management and P&C team on any unmet staffing needs and help interview candidates.
    • Assist with training new studio staff.
  • Requirements
    • 2+ years' experience in a team leader or supervisory role.
    • Current First Aid and CPR certificates.
    • Flexibility to work evenings, weekends, and holidays.
    • Excellent organisational and leadership abilities.
    • Outstanding communication and people skills.
    • Knowledge of industry legal rules and guidelines.
    • Ability to lead and motivate a team.
    • Passion for health and fitness.
    Our Commitment to Diversity and Inclusion

We pride ourselves on empowering our team to be their authentic selves at work. We welcome applications from diverse backgrounds and are committed to creating an inclusive work environment.