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Automotive Service Advisor
2 weeks ago
About the Role:
The Service Writer position at VIP Tires & Service is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences. As a key member of our team, you will play a vital role in ensuring that every customer leaves satisfied with their vehicle's condition and receives personalized attention from our service staff.
Key Responsibilities:
- Maintain a thorough understanding of our service processes and procedures to provide accurate information to customers.
- Effectively communicate with customers to understand their needs and concerns, ensuring timely resolution of any issues.
- Work closely with our service team to ensure seamless execution of repairs and maintenance services.
- Continuously improve our service standards by identifying areas for enhancement and implementing changes as needed.
Requirements:
- Prior experience in the automotive service industry is highly desirable.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike.
- A strong work ethic and willingness to learn and adapt to new processes and technologies.
- Demonstrated problem-solving skills, with the ability to think critically and make sound decisions under pressure.
