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The Installation Technician (I.T.) plays a vital role in living VIP's mission to earn automotive customers for life. This position requires learning and living the VIP culture, following VIP processes, and ensuring customers receive a different and better experience.
An I.T. must work effectively and safely to guarantee good communication, teamwork, and operation in serving customers. Key responsibilities include effective repair and replacement of automotive tires, parts, fluids, and accessories, as well as ensuring these services are done right the first time.
Key Responsibilities:- Maintain workplace safety as Priority #1 by following all safety policies, completing safety-related training, locking out unsafe equipment, and reporting any unsafe conditions or actions to management.
- Provide automotive repair and maintenance services for customers, including tire services, oil changes, under-hood services, multi-point vehicle inspections, wheel alignments, and preventive maintenance services.
- Ensure a valid service work order is initiated prior to initiating service on a vehicle and display it visibly with the vehicle while being serviced.
- Complete a multi-point vehicle inspection prior to servicing every vehicle and actively participate in the 5-for-5 customer engagement process.
