Parts Interpreter

3 days ago


Brisbane, Queensland, Australia Penske Full time

Penske is an iconic brand in the business and racing worlds, with a global presence and a Fortune 500 company.

We operate across various markets, including road transport, energy solutions, mining, rail, defence, and commercial marine.

An excellent opportunity exists for a Parts Interpreter to join our dynamic team based at our Wacol National Parts Distribution Centre.

Key responsibilities include:

  • Providing customer service support to dealers/branches with parts technical enquiries.
  • Liaising with OEM partners to resolve parts technical queries.
  • Liaising with internal departments to provide customer responses on vendor availability, new part numbers, and outstanding orders.
  • Liaising with PDC staff regarding order amendments, shipment receipt timelines, and reporting issues or customer concerns.
  • Implementing standardised answers to FAQs and using CRM databases.
  • Providing support in IDS Inventory and Freight Management Systems.

To be successful, you will need:

  • A strong customer service ethos.
  • Knowledge/background in heavy duty truck and/or engine.
  • The ability to apply problem-solving techniques to analyse situations and communicate positively to dealers and team members.
  • Willingness to work with computer operating systems (IDS, ERA, and CRM).

We offer:

  • Flexible work arrangements.
  • Onsite parking.
  • Accredited training & development programs.
  • Commitment to providing safety, technical, and leadership training.
  • Competitive remuneration ($80,000-$100,000 per annum).
  • Reward and recognition programs.
  • Employee referral program.
  • Employee assistance program.
  • Family-friendly benefits.
  • Access to discounted travel, health insurance, and motor vehicle benefits.

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