Parts Interpreter
3 days ago
Penske is an iconic brand in the business and racing worlds, with a global presence and a Fortune 500 company.
We operate across various markets, including road transport, energy solutions, mining, rail, defence, and commercial marine.
An excellent opportunity exists for a Parts Interpreter to join our dynamic team based at our Wacol National Parts Distribution Centre.
Key responsibilities include:
- Providing customer service support to dealers/branches with parts technical enquiries.
- Liaising with OEM partners to resolve parts technical queries.
- Liaising with internal departments to provide customer responses on vendor availability, new part numbers, and outstanding orders.
- Liaising with PDC staff regarding order amendments, shipment receipt timelines, and reporting issues or customer concerns.
- Implementing standardised answers to FAQs and using CRM databases.
- Providing support in IDS Inventory and Freight Management Systems.
To be successful, you will need:
- A strong customer service ethos.
- Knowledge/background in heavy duty truck and/or engine.
- The ability to apply problem-solving techniques to analyse situations and communicate positively to dealers and team members.
- Willingness to work with computer operating systems (IDS, ERA, and CRM).
We offer:
- Flexible work arrangements.
- Onsite parking.
- Accredited training & development programs.
- Commitment to providing safety, technical, and leadership training.
- Competitive remuneration ($80,000-$100,000 per annum).
- Reward and recognition programs.
- Employee referral program.
- Employee assistance program.
- Family-friendly benefits.
- Access to discounted travel, health insurance, and motor vehicle benefits.
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