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Head of Cloud and Information Services, APAC

2 months ago

Sydney, New South Wales, Australia SAS Full time
About the Role

We are seeking a highly experienced and strategic leader to join our team as the Head of Cloud and Information Services, APAC. As a key member of our global IT leadership team, you will be responsible for driving the development and delivery of cloud and information services across Asia Pacific.

Key Responsibilities
  • Lead a team of ~100 corporate IT and SAS cloud service delivery professionals across the AP region.
  • Provide oversight and direction for all IT services provided in AP.
  • Oversee the design, implementation, and ongoing lifecycle management of cloud-based services and solutions to our external customers.
  • Ensure adoption of and adherence to best practices in cloud architecture, security, and compliance.
  • Establish and maintain strong relationships with key business partners such as Sales Leaders (AP RVP, VPs, Country Managers), Customer Success, and PSD across the organization.
  • Handle external customer escalations for SAS Managed Cloud, by working directly with customers and internal partners as needed to resolve problems.
  • Provide regional leadership, including communicating the IT vision, setting local expectations, communicating and aligning within AP on globalization programs and other initiatives.
  • Promote a culture of accountability and excellence inside and across the CIS team in AP.
  • Regular technology financial tracking, reporting variance, and forecasting to CIO.
  • Proactively communicate corporate objectives, goals, directives, and policies, creating a clear vision and positive, goal-oriented, collaborative environment.
  • Align to a corporate direction and execute and champion locally, inspiring confidence in decision making.
  • Scale SAS Managed Cloud delivery services to meet customer demand, including building out the local team when needed while also leveraging the global shared service model as appropriate.
  • Maintain an awareness of and research new technologies as they relate to the delivery of IT and Cloud services.
Requirements
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum of twelve years in a senior leadership role in information technology, including eight years in a formal manager role.
  • Proven experience in a regional leadership role within IT Cloud Services & Delivery.
  • Experience with hosted managed services is also preferred.
  • Strong understanding of cloud technologies and their application in enterprise environments.
  • Familiarity with regional regulations, compliance requirements, and cultures in the Asia Pacific region.
  • Demonstrated success in managing large, complex global projects and diverse teams.
  • Proven ability to interface, influence, and manage within all levels of organization to include peers, executives, and partners.
  • Extensive experience in customer-facing roles for supporting sales pursuits, managing customer escalations, and communicating to C-level executives.
About SAS

SAS is a leader in data and AI, inspiring customers around the world to transform data into intelligence and questions into answers. We are a debt-free, multi-billion-dollar organization on our path to IPO-readiness, offering a dynamic, fulfilling career coupled with flexibility and world-class employee experience.

We are committed to diversity and inclusion, believing that our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.