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Service Delivery Manager

2 months ago

Melbourne, Victoria, Australia Found People Pty Full time

Job Title: Service Manager

About the Role:

We are seeking a highly skilled Service Manager to join our team at Found People Pty. As a Service Manager, you will be responsible for supporting the team in resolving issues and scheduling work. You will work closely with technicians and end-users to ensure seamless service delivery.

Key Responsibilities:

  • Manage and coordinate the workflow of technicians and end-users
  • Resolve technical issues and schedule work efficiently
  • Collaborate with the team to ensure excellent customer service
  • Utilize SIMPRO technician scheduling software or similar to manage workflow

Requirements:

  • Background in integrated technology, such as security, AV, fire, or related
  • Experience with SIMPRO or similar technician scheduling platform
  • Professional, efficient, and accountable
  • Excellent communication skills and follow-up

About Us:

Found People Pty is a leading provider of integrated technology solutions. We are committed to delivering exceptional service to our clients and are seeking a talented Service Manager to join our team.