Client Success Specialist

13 hours ago

Melbourne, Victoria, Australia beBeeAccountServices Full time $80,000 - $120,000

About the Role:

  • Job Overview: We are seeking a highly skilled professional to join our team as an Account Services Executive. The ideal candidate will have strong communication skills, attention to detail and a proactive approach to delivering exceptional client service.
  • Your Responsibilities:
  1. Manage and deliver consistent, reliable and friendly service for all clients; ensure SLAs are met and maintain regular communication with all accounts.
  2. Campaign Management: Pre-campaign (QA of pre-campaign documents, project manage build of creative assets and manage creative tag trafficking), Campaign activation (request and deliver screengrabs, ensure client reporting is setup, monitor pacing and performance of campaigns and request upweights where appropriate) and End of campaign (manage and deliver post-campaign reporting and insights and re-book BAU activity).
  3. Administrative Support: CRM management, IO management & understanding of Sales pipeline, reconciliation of bookings and support with investigation and resolution of invoice queries.
  4. Technical Support: Implementation and troubleshooting of tracking pixels, knowledge of Tag Management Systems (GTM, Tealium) and troubleshooting campaign issues with the support of the Account Services Manager.
  5. Product & Industry Knowledge: Understanding of MiQ's product suite, research into industry trends and their impact on MiQ, clients and the wider digital landscape.
  6. Insight delivery: Connect multiple data points to deliver insight-driven recommendations for clients during and post campaign, recognize patterns and points of differentiation to deliver robust and actionable insights.

What You'll Bring:

  • 1+ years in an advertising/media agency (or similar)
  • Working in a team environment
  • Client-facing experience in programmatic advertising (Client Services/Sales Support/Ad-Ops background)
  • High attention to detail
  • Reliable
  • Extremely organized
  • Proactive
  • Willing to learn
  • Excellent communication skills
  • Alignment with MiQ's core values/culture A can-do attitude, with a dream to grow alongside us.

What's In It For You:

  • We strive to foster a welcoming culture where everyone feels valued for what they bring.
  • We're committed to diversity, equity and inclusion.
  • We offer a hybrid work environment, new hire orientation, internal and global mobility opportunities, competitive healthcare benefits, bonus and performance incentives, generous annual PTO, paid parental leave and more.

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