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Lead Technical Solutions Architect
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The Senior Technical Consultant plays a critical role in delivering advanced technical expertise and strategic guidance to clients.
Key Responsibilities:- Technical Expertise: Provide expert technical support and guidance to users and stakeholders, resolving complex issues across hardware, software, network, and multi-platform environments.
- Engage in project and consultative based activities that drive business growth and customer satisfaction.
- Act as a senior escalation point for high-impact or priority incidents, assessing severity, coordinating with internal teams or external vendors, and driving effective resolution.
- Mentorship: Mentor and support junior engineers, offering technical direction and aligning their efforts with best practices and service delivery goals.
- Documentation: Promote and maintain a documentation-first culture by creating, reviewing, and improving technical documentation to ensure consistent knowledge sharing and enhance service quality.
- Record Keeping: Accurately record support activities and time in relevant systems to support client reporting, resource planning, and profitability tracking.
- Process Improvement: Identify and lead opportunities for continuous improvement across support processes, collaborating with stakeholders to streamline, automate, or optimize service delivery.
