Customer Delivery Specialist

7 days ago

Sydney, New South Wales, Australia beBeeProject Full time $90,000 - $120,000
Project Delivery Specialist

DroneShield offers a unique opportunity to contribute to the delivery of cutting-edge technology and make a significant impact in Electronic Warfare, Artificial Intelligence, and Machine Learning.

This role is responsible for coordinating project delivery activities across demonstrations, installations, training, and support. We are seeking an experienced Project Manager to join our growing team in Sydney.

Key Responsibilities
  • Manage and coordinate projects from customer engagement through delivery, installation, and post-delivery support
  • Oversee resource planning and alignment across Field Service and Technical teams
  • Support demonstration execution and readiness, including scenario planning and on-site coordination
  • Maintain and manage DroneShield's planning and delivery tools
  • Develop and manage project documentation, including delivery plans, schedules, reports, and customer communication
  • Interface with internal stakeholders (Sales, Engineering, Logistics, FSEs) to ensure alignment on project milestones
  • Ensure projects are delivered on time, within scope, and to the required quality standards
  • Participate in and lead project meetings with customers and partners
  • Support compliance with safety, quality, and site administration protocols
  • Create an environment of continuous improvement, collaboration, and customer focus
  • Provide direct support to the Customer Delivery Manager on project reporting, delivery risks, and customer satisfaction

Qualifications and Experience

  • Minimum 2 years' experience in a similar position within the technology industry
  • Confidence to manage project delivery from inception to closure
  • People management and leadership skills
  • Australian Citizen and able to successfully obtain and maintain a minimum Baseline Security Clearance
  • Desirable: experience with customer engagement in a Defence (AUSDEFCON) or critical-engineering environment, systems engineering lifecycle from concept definition and requirements management to project delivery
  • Bachelors degree or equivalent experience in Science, Technology, Engineering, or Mathematics

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