Automation Lead

4 weeks ago

Melbourne, Victoria, Australia Wipro Full time

Job Title: Automation Lead

Job Summary:

We are seeking an experienced Automation Lead to join our team at Wipro. The successful candidate will be responsible for leading various automation initiatives pertaining to strategic accounts in a Business Unit (BU), ensuring better client engagement.

Key Responsibilities:

  1. Lead Automation Roadmaps and Strategies: Ensure complete understanding of requirements needed to implement automation of various accounts in BUs.
  2. Shortlist Accounts: Do shortlisting of accounts depending upon the size of account and their ability to accommodate maturity.
  3. Drive Automation Maturity: Drive automation maturity in the shortlisted accounts to the next level.
  4. Align Customers: Align the customers by showcasing Wipro's capability to drive automation and ROI achievement for the customer.
  5. Ensure Contractual Commitments: Ensure contractual commitments for a particular project are met by understanding the scope and requirements.
  6. Implement Software and Infrastructure: Ensure the desired software and infrastructures are implemented required for automation.
  7. Implement Scalable Standards: Ensure scalable standards of dashboard and process support system for active automation.

Monitoring and Review:

  1. Develop and Review Account Automation Plans: Develop and review the Account Automation Plans for each account in consultation with the account partners and delivery teams.
  2. Review Automation Projects: Review the automation projects on progress and resolves complex escalations related to operations, production, quality control, schedules and maintenance.
  3. Solve Problems: Come up with solution of the problems regarding automation persistent in development unit.
  4. Manage Access Control: Manage the appropriate level of access control to protect export controlled, proprietary, and sensitive project information.
  5. Review Project Status: Periodically review the project status completion vis-a vis the project plan and ensure successful roll out.
  6. Review Upcoming Trends: Review the upcoming automation trends, technologies and ways of working and identify the capability gap within the team.

Stakeholder Interaction:

Stakeholder Type:

Purpose of Interaction:

Internal:

Account Automation RO Champion: Overall client management and ensure implementation of the BOT at the client end.

Holmes Engineering Team: Coordinate for BOT development and implementation at client end.

Account Delivery Team: Ensure on time project delivery.

ADH/ VDH: Project governance, issue resolution.

External:

Customer: Provide apt solutions and support as per the requirement.

Display: Lists the competencies required to perform this role effectively:

  • Functional Competencies/ Skill:
    • Leveraging Technology: Knowledge of current and upcoming technology along with expertise in programming (automation, tools and systems) to build efficiencies and effectiveness in own function/ Client organization – Expert.
    • Process Excellence: Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk – Expert.
    • Technical knowledge: knowledge of various BOTs, SOW and contractual terms, application services, infrastructure services support, IT services management, RPA tools - Expert

Competency Levels:

Foundation: Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.

Competent: Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.

Expert: Applies the competency in all situations and is serves as a guide to others as well.

Master: Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.

  • Behavioural Competencies:
    • Excellent Communication:
    • Analytical Mindset:
    • Problem Solving approach:
    • Managing Complexity:
    • Client centricity:
    • Execution excellence:
    • Passion for results:

Deliver:

No:

Performance Parameter:

Measure:

1:

Client Engagement: CSAT, Customer reference, Customer Solutions, mean time to resolve customer issues (MMT reducing trend)

2:

BOT implementation: Work done by the bots for platform/non platform accounts, No. of platform accounts per DU

Tosca Testsuite - Test Automation:

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