Financial Services Advisor

2 weeks ago

Sydney, New South Wales, Australia beBeeFinance Full time $60,000 - $90,000

Job Summary

We are seeking a professional to fill the role of Financial Services Advisor. This position plays a key part in ensuring students receive accurate and timely advice and information related to studying at UTS College.

About the Role

The Financial Services Advisor will be responsible for providing outstanding service through phone, email, and face-to-face interactions with stakeholders; ensuring all students are supported with accurate advice and information relevant to all transactions related to studying at UTS College.

Key Responsibilities

  • Accurate and timely management of finance functions related to student fees
  • Ensuring advice and information is appropriately delivered and of an exceptionally high standard
  • Liaising with other departments regarding student enrolment, leave, transfers, and refunds, as appropriate
  • Being proactive in proposing changes to processes to improve efficiency and student satisfaction
  • Following appropriate guidelines and measures for complaints handling, with regular feedback and reporting mechanisms
  • Ensuring the integrity of student records

Requirements

To be successful in this role, you will have:

  • An undergraduate degree in a relevant discipline
  • Student/customer service experience and capability to build positive and effective stakeholder relationships
  • Advanced computer literacy and experience working with a range of systems and applications
  • Demonstrated good organisational and time management skills, accuracy, and attention to detail
  • Able to work with minimal supervision according to strict deadlines
  • A valid Working with Children Check

Benefits

As a valued member of our team, you can expect to enjoy:

  • Conveniently located inner-city campus within walking distance to Central Station
  • A diverse workplace with a passion for encouraging and supporting inclusiveness
  • Wellbeing programs including discounted gym memberships, free and confidential access to an Employee Assistance Program, wellbeing initiatives and resources
  • Continuous learning and professional development (including ongoing learning & development opportunities, free LinkedIn Learning access and the UTS Library)
  • An easy-to-use Staff Recognition Program
  • Additional paid leave over the December end of year holidays
  • A competitive salary that includes 17.5% leave loading paid annually
  • A collaborative culture built on Ethics of Respect, Integrity, Courage, Imagination, Compassion, and Honesty

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