Senior IT Technical Associate

15 hours ago

Sutherland Shire, Australia beBeeSupport Full time $60,000 - $80,000
Job Title: IT Support Specialist

The ideal candidate will provide direct support for day-to-day IT operations, reporting to the IT Manager.

Main responsibilities include:

  • Delivering advanced support across Windows, macOS and iOS platforms
  • Troubleshooting and resolving escalated hardware, software, and network issues
  • Escalating unresolved issues to third-party vendors or senior technical teams
  • Maintaining accurate and up-to-date IT documentation and procedures
  • Supporting mobile device management (MDM) systems and security protocols
  • Participating in software deployments, updates, and system integrations

Requirements for this role include previous experience in Level 1–2 IT support roles, strong troubleshooting and diagnostic skills, exposure to cybersecurity best practices, and effective communication and a proactive, customer-focused approach.

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