Venue Operations Manager
4 weeks ago
We are seeking a seasoned and dynamic Pub Venue Manager to join our reputable family-owned company in Gisborne, Victoria. The establishment boasts a lively pub atmosphere paired with top-notch gaming facilities.
ResponsibilitiesOur ideal candidate will possess strong compliance knowledge in line with gaming industry standards, excellent training and coaching abilities, and the capability to run the venue autonomously. Key responsibilities include:
- Oversee Venue Operations: Manage the smooth running of the pub, bistro, sports bar, and gaming rooms.
- Compliance Management: Ensure strict adherence to gaming industry regulations and compliance standards.
- Training and Coaching: Train and mentor staff to provide exceptional service and maintain high standards.
- Customer Service: Foster a welcoming atmosphere, ensuring patrons have an enjoyable and memorable experience.
- Financial Management: Monitor budgets, control costs, and maximise revenue generation opportunities.
- Team Leadership: Inspire and lead a team of dedicated professionals to achieve operational excellence.
- Reporting: Provide regular reports to management regarding venue performance and customer feedback.
To be successful in this role, you will need:
- Minimum 2+ years of experience in a similar role within the hospitality industry.
- Strong understanding of compliance requirements within the gaming industry.
- Strong gaming industry knowledge.
- Exceptional leadership and communication skills.
- Proven ability to train and coach staff effectively.
- Experience in managing bistro, sports bar, and gaming rooms.
- Passion for delivering outstanding customer service.
- Must have valid RSG, Gaming License and RSA.
We offer a supportive and collaborative work environment, career progression opportunities, and the chance to make a significant impact on the community and the business.
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