Financial Solutions Expert

6 days ago

Byron Bay, Australia beBeeCustomer Full time $50,000 - $80,000
Client Experience Specialist Opportunity

This role will see you deliver a seamless banking experience for customers by meeting their end-to-end financial needs across transaction activities, conversations, and educating them on digital solutions.

You will be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.

  • Deliver high standard of customer service to ensure customers are satisfied and strong advocates for our bank.
  • Be part of a dynamic team that is shaping a world where people and communities thrive.
Key Responsibilities:
  • Meet each customer's end-to-end financial needs across transaction activities, conversations, and educate them on digital solutions.
  • Contribute to a significant uplift in customer engagement and advocacy.
  • Actively participate in and support our programs and initiatives.
  • Take responsibility to know your customer from a risk perspective.
  • Ensure compliance with our policies and procedures.
What We're Looking For:

To grow and be successful in this role, you will ideally bring:

  • Exceptional customer focus - retail experience an advantage.
  • Experience in being a user and promoter of technology - working knowledge in using different digital channels an advantage.
  • Ability to multi-task and highly adaptable to change and ambiguity.
  • Willingness to work in a collaborative team environment.
  • Sound understanding of compliance.
  • Excellent communication and interpersonal skills.
Why Join Us?

From the moment you join us, you'll be doing meaningful work that shapes a world where people and communities thrive.

You'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch with flexible working arrangements and a range of benefits including access to health and wellbeing services and discounts on selected products and services.

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