Radiologic Clinic Customer Service Representative

4 weeks ago


Mudgeeraba, Queensland, Australia Qscan Radiologic Clinics Full time
About the Opportunity

We are seeking a dedicated and customer-focused individual to join our team as a Contact Centre Agent in our Robina location. As a key member of our customer service team, you will be responsible for providing exceptional support to our patients and referrers, ensuring a seamless experience from initial contact to appointment booking.

Key Responsibilities:

  • Provide high-quality customer service over the phone, responding to general enquiries and managing patient referrals from our website and referring practitioners.
  • Accurately book appointments to suit customer needs, maximising efficiency across our clinics.
  • Ensure patients are fully prepared for their services, providing necessary information and maintaining accurate patient records.

About You

  • You are a strong communicator, able to confidently interact with patients, referrers, and colleagues to achieve the best outcome.
  • You possess excellent problem-solving skills, with the ability to find solutions for our customers, patients, and referrers.
  • You are tech-savvy, with experience working across various systems, and a bonus if you have experience with Radiology Information systems or Customer Management systems.

What We Offer

  • A great team culture, where you will be supported to participate in personal and professional development programs.
  • A competitive remuneration package with additional employee discounts.
  • A Flexible Work Arrangements policy to help you achieve the ideal balance between work and personal responsibilities.
  • Access to our Employee Assistance Program to enhance your health and well-being.
  • A range of employee benefits, such as paid parental leave and annual flu vaccinations.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity to join our team at Qscan Radiologic Clinics.



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