Donor Experience Coordinator

4 weeks ago


Liverpool, Australia Lifeblood Full time

About the Role

We are seeking a dynamic individual with exceptional customer service skills to join our team at the Liverpool Donor Centre.

The successful candidate will be responsible for delivering an outstanding donor experience, ensuring that every interaction is positive and memorable.

Key responsibilities include:

  • Greeting and interviewing potential donors to understand their eligibility and suitability to donate
  • Completing routine blood pressure and haemoglobin tests
  • Setting up machines, various tubing, and collection bags
  • Inserting and removing needles safely to collect whole blood and plasma
  • Monitoring donors post-donation and assisting them to rebook for their next donation
  • Helping create an awesome donor experience that keeps them coming back for more

No prior experience in blood collection is needed, as we offer a paid and flexible self-paced training program. This includes on-the-job practice and online classes to ensure you have the necessary support.

Besides having a real passion for delivering an amazing donor experience, the ideal candidate will need to be able to:

  • Attend 70 hours across 10 shifts per fortnight
  • Be available for a variety of shifts, including weekends and afternoons
  • Support and foster a fantastic team culture
  • Occasionally lift between 9-22.7kgs
  • Frequently stand, walk, and bend to set up and pack down machines and blood products


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