Customer Service Representative

1 week ago


Epping, Australia Criterion Industries Full time

About the Role

Criterion Industries is seeking a highly skilled Customer Service Officer to join our team at our head office in Epping, Melbourne. As a key member of our Customer Service team, you will be responsible for managing customer service responsibilities effectively and triaging requests, working with key stakeholders to support the delivery of Sales and Operational targets.

Key Responsibilities

  • Enter customer and business development team orders into the Criterion CRM
  • Field inbound and outbound calls directly from clients and process orders
  • Engage in email communication with clients
  • Address issues of varying complexity, working with other departments as needed to resolve issues

Requirements

To be successful in this role, you will have customer service experience and experience or knowledge in the construction industry. You will also possess strong communication skills, problem-solving and critical thinking abilities, adaptability, and product knowledge. Additionally, you will be able to work with numbers, including mathematical formulas, and provide value to customers through product suggestions.

What We Offer

We offer an attractive salary circa $60,000 - $70,000 (commensurate with experience) PLUS super. We also provide remote work options from time to time to accommodate personal matters. Our company culture promotes teamwork, nurtures growth and development, and encourages our people to put forward ideas and thrive with us. We offer a range of benefits, including access to EAP, clear career development pathways, rewarded team targets, industry-recognised training through Criterion Academy, and mentorship.



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