SAP Service Consultant

2 weeks ago

Rydalmere, New South Wales, Australia Rheem Company Full time

SAP Service Consultant Opportunity

Rheem is a leading global manufacturer of heating, cooling, and water heating equipment, innovating new ways to deliver a great customer experience while saving energy, water, and supporting a more sustainable future.

We're looking for a talented SAP Service Consultant to join our IT team in Rydalmere, supporting our service business. Our service team is undergoing technology-enabled transformation to provide better employee and customer experience using SAP platforms and technologies.

The Role:

  • Develop, configure, test, implement, and support solutions based on ECC – CS/SD, SAP Service Cloud (C4C), and SAP Field Service platforms.
  • Review the ECC implementation for service-related processes to prepare for S/4 HANA upgrade.
  • Maintain strong working relationships with Business Analysts and key users in the business.
  • Design, implement, and deploy SAP solutions to achieve defined business goals and outcomes.
  • Maintain security and integrity of data on service-related platforms.
  • Provide effective user support to all stakeholders.
  • Maintain active awareness of IT developments that may be of interest to our business.
  • Provide direct and remote support of our mobility solutions.

About You:

  • A good understanding of SAP ECC – SD/CS, SAP FSM, SAP Cloud for Customer (C4C), SAP Extension Factory, and SAP Cloud Integration.
  • MM and S/4 Service skills would be highly desirable.
  • Relevant tertiary qualifications like a bachelor's degree in computer science or a related field.
  • Experience with Agile tools and methodologies.
  • Excellent communication skills.
  • Ability to adopt a flexible working style, to quickly develop sound solutions.
  • Passionate about internal and external customer service.
  • Ability to work well in a team and with other departments in the business.
  • Ability to manage internal and external stakeholder expectations.
  • One or more SAP certifications would be advantageous.

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