Student Central Ambassador
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Student Central Ambassador. As a key representative of The University of Queensland, you will be the first point of contact for students, providing guidance and connecting them with essential university resources.
Key Responsibilities- Customer Service: Serve as the first point of contact for UQ customers, offering compassionate support, advice, and assistance. Resolve inquiries or escalate to appropriate teams.
- Operational Tasks: Adhere to privacy and legislative requirements. Assist with operational tasks, including space setup, equipment handling, and following established procedures.
- Team Collaboration: Liaise with colleagues within Student Services and report any issues or improvement opportunities. Maintain effective communication and collaboration with the team.
- Adaptability: Adapt to changes in procedures and personnel. Stay updated on relevant policies and procedures to provide accurate information and support.
- Additional Duties: Other duties as required in line with the HEW level.
- Student Status: Be currently enrolled at UQ with at least two semesters completed.
- Knowledge and Skills: Have a strong understanding of UQ resources and support services available to students. Be available to work 6 hours per week between the standard operational hours of 07:30 – 17:30.
- Customer Service Experience: Demonstrate a passion for providing exceptional customer service to diverse students. Have experience in a customer service role and understand the challenges of transitioning to university.
- Teamwork and Communication: Be a highly motivated team player with excellent interpersonal skills. Work effectively in a collaborative environment and be comfortable working outdoors and handling equipment.
- Student Leadership Experience: Experience as a student leader/peer mentor/ambassador within your Faculty, School or other service unit within UQ e.g. Employability Centre, Student Services, Student Centre, UQ Union etc.
All successful candidates will receive induction and training to work at UQ. This is a casual appointment with variable weekly time commitments.
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