Help Desk Professional

4 days ago


Melbourne, Victoria, Australia Milestone IT (Milestone Information Technology) Full time

At Milestone Information Technology, we value the importance of delivering exceptional customer service. We are seeking an experienced Help Desk Professional to join our team and play a key role in achieving this goal.

The ideal candidate will possess excellent communication skills, be able to work effectively in a fast-paced environment, and have a strong understanding of IT service management principles.

We require someone with detailed knowledge of Windows 10 operating systems, Microsoft Office Suite, and Active Directory, as well as experience working in a similar position.

Key responsibilities include:

  1. Providing IT support over the phone
  2. Logging and escalating tickets as necessary
  3. Collaborating with internal teams to resolve complex issues
  4. Staying up-to-date with new technologies and best practices in IT service management

Award-winning Milestone IT offers a dynamic and supportive work environment that fosters growth and development.



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