Body Repair Technical Expert

2 weeks ago


Melbourne, Victoria, Australia Tesla Full time
Job Summary

We are seeking a highly skilled Body Repair Regional Technical Specialist to join our team at Tesla. As a key member of our Service Body Shop Technical Organization, you will play a critical role in driving our exceptional Service standards and providing technical support to Internal and Approved Body Repairers.

Key Responsibilities:

  • Provide on-site diagnostic support for locations within your allocated region.
  • Support Body Technicians remotely with diagnostic and troubleshooting techniques via the correct escalation paths.
  • Identify quality concerns and generate a continuous feedback loop of issues identified in the field.
  • Collaborate with regional Field and Product Support Engineers in root cause analysis.
  • Provide operational feedback for service procedures, knowledgebase improvements, and diagnostic tooling/applications.
  • Utilize reports and metrics to spot trends and areas for technical development within Body Repair.
  • Provide on-site coaching and mentoring of Lead and Master Technicians focusing on diagnostic principles and service procedures under the guidance of Tesla Academy.
  • Provide frequent documentation of work for reporting purposes via a ticketing system.
  • Host Technical operation regular meetings and reporting.
  • Regular travel required to support, monitor, and report on new/trending/critical or region-specific concerns.

Requirements:

  • Minimum 5+ years experience/Diploma or greater in Body Repair as a Senior or Master certified OEM technician, diagnostics, or field support engineer.
  • Experience with complex automotive paint, body, mechanical, and electromechanical systems, preferably including electric vehicles.
  • Skilled with common workplace and database software (MS Word, Excel, Visio, Access, etc).
  • Valid driver's license.
  • Demonstrated experience in Paint and Body repairs dealing with complex situations.
  • EV or Hybrid Experience a bonus.
  • Possess a rare combination of analytical thinking, hands-on problem solving, and a customer-service mindset.
  • Availability for occasional off-hours work and meetings.


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