Body Repair Technical Expert
3 weeks ago
Job Summary
Tesla is seeking a highly skilled Body Repair Regional Technical Specialist to join our Service Body Shop Technical Organization. As a key connection point between our field teams and Service Engineering, you will drive Tesla's exceptional Service standards and provide technical support to Internal and Approved Body Repairers.
Key Responsibilities
- Provide on-site diagnostic support for locations within allocated region
- Support Body Technicians remotely with diagnostic and troubleshooting techniques via the correct escalation paths.
- Identify quality concerns, generating a continuous feedback loop of issues identified in the field.
- Collaborate with regional Field and Product Support Engineers in root cause analysis.
- Provide operational feedback for service procedures, knowledgebase improvements and diagnostic tooling/applications.
- Utilize reports and metrics to spot trends and areas for technical development within Body Repair.
- Provide on-site coaching and mentoring of Lead and Master Technicians focusing on diagnostic principles and service procedures under the guidance of Tesla Academy
- Provide frequent documentation of work for reporting purposes via a ticketing system.
- Host Technical operation regular meetings and reporting.
- Regular travel required to support, monitor and report on new/trending/critical or region-specific concerns.
Requirements
- Minimum 5+ years experience/Diploma or greater in Body Repair as a Senior or Master certified OEM technician, diagnostics or field support engineer
- Experience with complex automotive paint, body, mechanical and electromechanical systems, preferably including electric vehicles.
- Skilled with common workplace and database software (MS Word, Excel, Visio, Access, etc).
- Valid driver's license.
- Demonstrated experience in Paint and Body repairs dealing with complex situations.
- EV or Hybrid Experience a bonus
- Possess a rare combination of analytical thinking, hands-on problem solving, and a customer-service mindset
- Availability for occasional off-hours work and meetings
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