Customer Success Consultant

1 week ago


Melbourne, Victoria, Australia Phocas Ltd Full time
About the Role

As a high-growth tech company, Phocas Ltd sells software in a competitive global market. The work is not easy, but it's interesting and super fun. As the Customer Success Consultant, your primary purpose is to ensure our customers get, and keep getting value from their investment in Phocas. You strive to retain our customers, turn them into advocates for Phocas and proactively identify opportunities for further revenue growth within our existing customer base.

The role gives meaning to your job because it involves working with customers and developing long-term value. You will have the opportunity to build rapport with your customers, stay up-to-date with product enhancements and features, and provide exceptional service and support.

This position requires a love of working with customers, excellent presentation, training and communication skills, and a solid understanding of business needs and customer focus. Financial planning, accounting, or financial modeling knowledge is essential, as well as an understanding of ERPs.



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