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Operations and Client Support Specialist

1 week ago

Canberra, ACT, Australia Providence Consulting Full time

We are looking for an experienced Operations and Client Support Specialist to join our team at Providence Consulting. In this role, you will be responsible for providing operational support and maintaining client relationships. This is a critical role that requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.

Main Responsibilities:
  • Contract Operations: Manage day-to-day contract operations, ensuring client engagement, growth, efficiency, productivity, and alignment with strategic goals.
  • Client Relationship Management: Strengthen client relationships through targeted contract management.
  • Bid and Sales Management: Support bid and sales activities, oversee processes and governance to ensure business success.
  • Tenders and Proposals: Handle tenders and proposals continuously in the background.
  • Market Strategy: Streamline market approaches and enhance the company's value proposition.
  • Pastoral Care: Provide consistent support and a point of contact for consulting and DSTG team members.
  • Resource Management: Manage resources effectively and coordinate with various departments.
  • Operational Policies and Procedures: Implement and oversee operational policies and procedures.
  • Stakeholder Engagement: Establish effective business relationships with key stakeholders internally and externally to support delivery, administration, management, and financial tasks.
  • Administrative and Data Management: Maintain data currency of Customer Management System platforms to support business management and reporting tasks. Administer service delivery requirements, maintain the case study portfolio and oversee quality control of CV portfolios. Advise and inform on process improvements as part of wider business operational efficiency.
  • Event and Activity Management: Manage events and activities, including prioritisation of tasks and coordination of calendars.