Referral and Billing Operations Specialist

4 days ago


Canberra, ACT, Australia Greencross Ltd. Full time
Referral and Billing Operations Specialist

We are seeking an experienced Referral and Billing Operations Specialist to join our dedicated team at Greencross Ltd. This pivotal role is responsible for managing referral caseloads, handling referral inquiries, and ensuring accurate financial management of in-patient accounts.

About the Role

The Referral and Billing Operations Specialist plays a critical part in developing strong relationships with referring veterinarians, efficient scheduling practices, and precise patient billing. This position involves scheduling and managing referral appointments, maintaining relationships with external veterinarians and key stakeholders, and ensuring timely and accurate financial records.

Key Responsibilities:

  • Manage referral workflows, including scheduling of referral appointments.
  • Coordinate interdepartmental transfers to prioritize patient needs and hospital workflow efficiency.
  • Review and improve referral processes and interdepartmental operations.
  • Foster strong relationships with external veterinarians and stakeholders.
  • Ensure accurate financial records and manage client accounts.

Requirements:

  • Minimum 3-5 years of veterinary or ideally veterinary specialist practice experience.
  • Previous experience with RxWorks and billing procedures would be beneficial.
  • Independent operator with a passion for the veterinary industry & desire to progress.
  • Proactive, accountable, shows initiative and drive to achieve results.
  • Basic Microsoft Office skills particularly Excel.


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