Business Associate

Energy Enthusiast Opportunity

At bp Retail, we are reimagining energy for people and our planet. As an Energy Enthusiast, you will foster exceptional customer connections and learn from their experiences.

Responsibilities

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• Establish meaningful relationships with customers through outstanding communication skills.\
• Thrive in a fast-paced environment with vitality and motivation.\
• Prioritise tasks without compromising the customer experience.\
• Translate in-store promotions with enthusiasm and confidence.\
• Avoid risks and adopt a safety-first approach in emergency situations.\
• Work flexible hours across a 24-hour operation.\
• Collaborate with colleagues to ensure seamless store operations.\
• Participate in ongoing training and development programs.\
• Adhere to company policies and procedures.\
• Contribute to maintaining a safe working environment.\
• Support the team in achieving sales targets.\
• Identify opportunities for process improvements.\
• Stay up-to-date with industry trends and best practices.\
• Engage with customers to understand their needs and preferences.\
• Develop and maintain a deep understanding of our products and services.\
• Provide exceptional customer service at all times.\
• Resolve customer complaints in a timely and professional manner.\
• Build strong relationships with customers to increase loyalty and retention.\
• Communicate effectively with customers to meet their needs.\
• Enhance customer satisfaction through effective issue resolution.\
• Deliver excellent customer service consistently.\
• Respond promptly to customer inquiries and concerns.\
• Offer tailored solutions to meet individual customer needs.\
• Recognize and reward customer loyalty.\
• Provide recommendations to enhance customer experience.\
• Ensure seamless customer interactions throughout the shopping journey.\
• Address customer concerns in a prompt and courteous manner.\
• Proactively resolve customer issues to prevent escalation.\
• Embody our company values in every interaction with customers.\
• Represent our brand positively and professionally.\
• Set clear expectations with customers regarding product availability and delivery times.\
• Maintain accurate records of customer interactions and feedback.\
• Utilise technology to enhance customer experience.\
• Develop strategies to drive customer engagement and loyalty.\
• Monitor and report on customer satisfaction levels.\
• Implement changes based on customer feedback.\
• Drive business growth through exceptional customer experiences.\
• Measure and evaluate the effectiveness of customer service initiatives.\
• Develop a deep understanding of our target audience.\
• Design targeted marketing campaigns to appeal to customers' interests.\
• Collect and analyse customer data to inform business decisions.\
• Stay informed about market trends and competitor activity.\
• Apply knowledge of consumer behaviour to improve customer engagement.\
• Continuously evaluate and improve customer service processes.\
• Analyse customer complaints to identify areas for improvement.\
• Implement customer-centric initiatives to drive business success.\
• Act as an ambassador for our brand, promoting it positively.\
• Collaborate with internal stakeholders to achieve business objectives.\
• Lead by example, demonstrating commitment to our company values.\
• Embed a customer-focused culture within the organisation.\
• Champion employee well-being and development.\
• Empower team members to make informed decisions that benefit customers.\
• Promote a positive and inclusive work environment.\
• Maintain open lines of communication with colleagues and management.\
• Encourage collaboration and teamwork to achieve shared goals.\
• Respectfully address and resolve conflicts.\
• Strengthen relationships between teams and departments.\
• Improve communication channels to enhance collaboration.\
• Build trust and credibility among colleagues and management.\
• Effectively delegate tasks to team members.\
• Utilise talent and expertise within the team to achieve business objectives.\
• Coach team members to develop new skills and competencies.\
• Support employee growth and development opportunities.\
• Recognise and celebrate employee achievements and milestones.\
• Encourage continuous learning and self-improvement.\
• Instil a sense of belonging and inclusivity among employees.\
• Understand and respect different perspectives and opinions.\
• Practice empathy and active listening when communicating with colleagues.\
• Communicate clearly and concisely in written and verbal form.\
• Express thoughts and ideas in a way that is easy to understand.\
• Clearly explain complex information or processes.\
• Avoid jargon and technical terms whenever possible.\
• Use accessible language in presentations and reports.\
• Proofread written materials for grammar, punctuation, and spelling errors.\
• Write concise and informative emails and messages.\
• Prepare and deliver engaging presentations that capture the audience's attention.\
• Keep presentations concise and visually appealing.\
• Develop and deliver compelling proposals and pitches.\
• Manage meetings efficiently and stay focused on key topics.\
• Follow established protocols for meeting preparation and follow-up.\
• Take thorough notes during meetings and follow up on action items.\
• Review and refine meeting agendas and minutes regularly.\
• Communicate updates and progress on assigned projects.\
• Coordinate and facilitate cross-functional project teams.\
• Establish and track key performance indicators (KPIs) for each project.\
• Develop and implement effective change management strategies.\
• Assess the impact of changes on employees and provide necessary support.\
• Communicate the benefits and rationale behind organisational changes.\
• Plan and execute events and celebrations that bring teams together.\
• Plan surprise gifts, gestures or treats for staff.\
• Host team-building activities and workshops that promote collaboration and camaraderie.\
• Conceptualise innovative ideas for employee engagement.\
• Implement low-cost employee recognition and reward programs.\
• Share stories of employee successes and achievements.\
• Highlight employee contributions to the company's mission and vision.\
• Co-create content with employees that showcases their talents and passions.\
• Promote diverse representation across various teams and departments.\
• Explore ways to enhance workplace diversity, equity, and inclusion.\
• Partner with HR and other relevant stakeholders to build a more inclusive work environment.\
• Introduce programmes that foster mentorship and skill-sharing between colleagues.\
• Match mentors with mentees based on compatibility and career goals.\
• Train mentors on effective coaching and mentoring techniques.\
• Guarantee confidentiality and discretion when handling sensitive employee matters.\
• Document all confidential communications, agreements, or arrangements.\
• Adhere to applicable laws and regulations regarding employee privacy.\

Benefits

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• Competitive hourly rate above industry standard.\
• Job stability with an essential service.\
• 10% discount on in-store items.\
• Supportive health and wellbeing benefits.\
• Free on-site parking.\
• Fuel Discounts.\
• Adult rates $30 - $40 per hour + other perks.\