Senior Database Specialist

2 days ago

Sydney, New South Wales, Australia beBeeDatabase Full time $100,000 - $150,000
Job Overview

EDB empowers organizations to leverage the full potential of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere.

As a senior database specialist, you will be responsible for maintaining and managing Postgres databases, partnering closely with our clients by providing guidance, support and execution following best practices.

You will provide technical leadership and input toward Customer Support's impact on our customer needs through their journey post-sale, including integration, testing, tuning, administration, design, development, and planning of their estate of the EDB analytical solutions.

  • Technical leadership and input toward Customer Support's impact on our customer needs through their journey post-sale, including integration, testing, tuning, administration, design, development, and planning of their estate of the EDB analytical solutions
  • Prioritize and manage several open issues at one time and be the Subject Matter Expert
  • Lead, design, enable and coach the Support Services Analytics SME pod
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software development)
  • Representation within EDB and the analytics communities of what a customer experience should be
  • Test and develop troubleshooting strategies and mechanisms for EDB products geared and developed towards containers running on public /private cloud environments
  • Troubleshoot, diagnose and solve Postgres-based database solution issues and provide prompt and accurate feedback to customers
Key Responsibilities
  • Manage multiple open issues at once and serve as a subject matter expert
  • Provide leadership and coaching to the Support Services Analytics SME team
  • Escalate complex issues to internal teams as needed
  • Represent EDB and its analytics community in discussions around customer experience
  • Develop and test new troubleshooting strategies for containerized EDB products
  • Diagnose and resolve Postgres database-related issues for customers

Candidates should have 10+ years of total experience, including 7+ years of experience in Data Warehouse solutions with an emphasis on Greenplum. Additionally, they should possess in-depth knowledge of Greenplum's parallel processing and integration with big data frameworks such as Hadoop.

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