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Senior Business Growth Specialist

1 week ago

Gold Coast, Queensland, Australia Discovery Parks Full time
About the Role

The Business Development Manager will be a highly valued member of our talented and industry-leading team. This role involves growing and supporting clients and affiliates by utilising our technology.

You will engage and network with the industry in educating on the platform and driving uptake of our software suite.

  • Be the face and voice on the front line for clients and customers needing support or assistance
  • Deliver quality management assistance to all users of our platforms
  • Provide technical support across our entire software suite
  • Assist with setup and activation of new clients, as well as account management of existing clients
  • Provide training for new, existing or prospective clients
  • Utilise key problem-solving techniques to avoid escalations
  • Achieve daily targets without compromising the high level of customer service
  • Monitor systems performance and advise technical issues
  • Proactively inform clients on new enhancements and releases
  • Use internal documentation for self-education and self-training