Technical Account Manager

2 weeks ago

Sydney, New South Wales, Australia Fenergo Full time
About Fenergo

We are a leading provider of Client Lifecycle Management (CLM) software solutions, empowering financial institutions to deliver a faster, compliant, and digital customer experience.

Our team is comprised of over 700 employees across 11 offices worldwide, offering a unique opportunity for individuals who are ambitious and eager to make a significant impact in the financial services industry.

We have a strong track record, reflected in our numerous accolades, including being recognized as the No. 1 CLM provider in RiskTech100TM and the winner of the Deloitte Best Managed Companies award.

As a Technical Account Manager, you will be responsible for working with our client's IT teams to provide support for complex production issues with the Fenergo application.

Key Responsibilities:

  • Be the primary support contact for assigned accounts
  • Troubleshoot technically complex issues and drive them through to resolution
  • Identify and reproduce customer reported software defects and work with our internal development teams to resolve them
  • Keep customers updated on the progress of their support tickets
  • Build relationships with key business and IT stakeholders and become an expert on customer's implementation

Requirements:

  • 5+ years' working experience in Technical Support, Enterprise Architecture, Software Consultant, or Development
  • Strong analytical, problem solving and troubleshooting skills
  • High level of self-motivation with a strong desire to solve problems and ability to multi-task following priorities and adhering to SLAs
  • Ability to communicate clearly and effectively both verbally and in writing with customers and internal teams

We offer a collaborative working environment, extensive training programs, and a competitive benefits package, including private healthcare cover, 23 days annual leave, and an annual bonus opportunity.

We are committed to innovation and growth, making it an exciting place for talented individuals to contribute their skills and showcase their abilities.

Join us in our mission to become global leaders across all of the categories we operate in.

We value Collaboration, Outcomes, Respect, and Excellence, and we strive to drive success in every engagement.

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