Senior Operations Manager
2 weeks ago
We are seeking a highly skilled and experienced Senior Operations Manager to lead our vehicle service operation. This role is responsible for ensuring that all aspects of the service function effectively and efficiently, maximizing profitability while maintaining the highest level of service.
As Senior Operations Manager, you will be responsible for leading a team of staff and fostering a harmonious work environment. You will oversee the daily activities of the vehicle service operation, including the wash bay, shuttle drivers, and valet staff. Your key responsibilities will include ensuring vehicles for rent meet company standards for cleanliness, mechanical/body condition, and roadworthiness.
You will also be responsible for ensuring returned vehicles are checked for body damage and reporting where necessary. Additionally, you will ensure that fuel deliveries are handled in accordance with company procedures and relevant health and safety procedures and legislation.
Other key responsibilities include preparing staff rosters and processing weekly payroll data, preparing daily and weekly reports, and participating in the interview and selection process for new staff.
What We Are Looking For:
To be successful in this role, you will require previous experience in a supervisory or leadership position, with the ability to lead and effectively manage and coach employees. You will have a customer service focus and experience within a service or similar environment. Strong communication skills and the ability to work well under pressure are essential.
A full driver's license and an understanding of Equal Employment Opportunity and Occupational Health and Safety are also required. If you have initiative, confident problem-solving and decision-making skills, we would like to hear from you.
Perks and Benefits:
This role offers a competitive salary of $80,000 plus bonus, use of fleet vehicle, wellbeing programme, access to Perkbox, employee discounts on car rental, and Employee Assistance Programme (EAP) provided by Converge.
About Us:
Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees and a world of opportunities within our growing enterprise.
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