Service Centre Manager
1 month ago
Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.As Branch Manager this role’s focus is to provide overall leadership through the technical and front office teams. The objective is to maximise the profitability of the branch through developing the people, managing resources efficiently and delivering exceptional customer service.
Working Relationships
Internal relationships - National and Regional Operations Management, Network Branch Managers, Sales Management including Business Development and Customer Solutions, Support Functions including Human Resources, Finance and Information Technology and Supply and Distribution.
External relationships - Local customers (Insurers, Loss Assessors, Facilities Managers), Local Suppliers, relevant trade union officials.
Leadership of the Branch Team
**Qualifications**:
Essential
Minimum Higher School Certificate or equivalent with formal qualification in Frontline or Business Management at Certificate or Diploma level.
Experience & Attributes
Essential
Ability to demonstrate sound leadership and problem solving skills
Operated at Senior Team Leader or Manager Level within Service Industry role with focus on people, financial and resource management for minimum five years.
Proficiency in MS Office, including Word, Excel and PowerPoint
Exceptional interpersonal skills with a reputation for positively engaging and influencing others
Strong attention to detail and accuracy
A high level of self-awareness and desire for ongoing personal development
Desire to succeed, with an energetic and enthusiastic approach
Good organisational & time management skills with the ability to prioritise conflicting tasksAt **O'Brien®**, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of **Belron**®**, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents
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