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Senior Team Manager

1 month ago

Melbourne, Victoria, Australia Symmetry Human Resources Group Pty Ltd Full time

Exciting Opportunity: Lead a Dynamic Team at Symmetry Human Resources Group Pty Ltd in Melbourne

We're launching a brand-new Contact Centre in Melbourne, leading the way in Business Process Management (BPM) for Fortune 500 and FTSE 100 companies.

Role: Senior Team Manager
Department: Operations

What You'll Do:

  • Lead and inspire a dynamic team focused on debt collections and customer support.
  • Drive exceptional service and efficiency, ensuring every team member delivers top-notch support.
  • Closely collaborate with your team to tackle complex customer queries and account issues.
  • Foster a positive and engaging work environment that promotes teamwork and innovation.
  • Monitor performance, provide coaching, and develop your team's skills to excel.
  • Effectively communicate with customers, guiding them with empathy and clear solutions.
  • Set the standard for professionalism and integrity in every interaction.

Estimated Salary: AU$65,000 - AU$90,000 per annum, depending on experience.

Why Join Us?

Be part of an exciting new venture in Melbourne

Opportunity to shape the culture and processes of our brand-new team.

Make a meaningful impact in the world of debt collections and customer service.