Service Delivery Manager

4 days ago

Emerald, Australia beBeeLeadership Full time $110,000 - $140,000

Job Overview:

The Customer Service Team Leader plays a crucial role in driving team productivity and reducing waste through best practice coaching.

Key Responsibilities:

  • Lead, coach and motivate a team of specialists to achieve individual and team goals
  • Connect team members to the company's purpose, strategy, and brand identity
  • Embed a mature risk culture and proactively manage issues to protect customers and the business
  • Manage performance and conduct, ensuring adherence to company processes
  • Lead change initiatives across productivity, brand offerings, risk, compliance, and people
  • Foster a culture of safety, wellbeing, and engagement in both virtual and face-to-face environments

Requirements:

  • Experience in leadership, coaching, and mentoring
  • Ability to lead in hybrid working environments
  • Strong interpersonal and communication skills
  • High resilience and ability to build resilient teams
  • Advanced coaching skills and ability to influence
  • Proven capability in managing change (ADKAR Model)
  • Strong problem-solving, time management, and prioritisation skills

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