Service Operations Manager
19 hours ago
We are seeking an organised and proactive Service Coordinator to keep our technicians and customers connected. This role involves planning and coordinating Reactive Service Calls, Quoted Works, Planned Maintenance, and Installation jobs.
Key Responsibilities:- Coordinate Reactive service calls, Quoted Works, Planned Maintenance, and Installations.
- Maximise technician productivity through proactive planning and scheduling.
- Monitor technician progress and update Service software, manage revisits and reduce backlog.
- Support customers with clear communication and timely updates.
- Connect Service, Sales, and Technical Support teams - streamline admin tasks and prepare reports.
- Manage travel for technicians when required.
- Review the 'on-call' roster for technicians, ensuring coverage 24/7 and close out all call-outs within 24 hours of the call-out.
- Manage technician inventory: maintain stock levels, source non-stock items, and handle ordering and distribution.
- Experience in a customer service or dispatch/scheduling environment.
- Strong administrative and coordination skills.
- Advanced computer literacy, ideally with service software.
- Excellent communication and customer etiquette.
- Ability to work under pressure and manage competing priorities.
- Strong attention to detail and time management skills.
Join an Industry Leader on a Global landscape. Access to discounted Health Insurance. Peer to Peer Recognition via our nominations and awards. Wellbeing Committee with pillars focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities. Empowering Wellness: Every Employee has access to a fitness membership programme.
What You Can Trust In:A fulfilling workplace where you can grow and develop your career. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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