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Service Engineer
2 months ago
We are seeking a highly motivated and knowledgeable Service Engineer to join our team in Perth, Western Australia. As a key site-based contact for our customers, you will be responsible for providing regular value-adding site visits and overseeing the performance of KREBS Pumps, Cyclones, Valves, Hose & Rubber (PCV) products in the field.
Your Responsibilities:- Customer-focused service support for all PCV products in the region, including routine monitoring and offering improved performance solutions to customers.
- Targeting competitor installed base, gathering process data, and working with technical teams to offer our products showcasing improved performance, lower total ownership costs, better availability, and service support.
- Technical solutions sales through identifying site issues and troubleshooting, with a willingness to drive business development and build relationships for repeat business.
- Maintaining site-based installation lists and monitoring performances.
- Collaborating with regional sales teams to effectively promote and market our products/services to relevant customers in the region.
- Working closely with Sales Area Managers, Regional/Global Product Line Management, Capital Sales, and Inside Sales to develop winning proposals.
- Providing comprehensive training and guidance to customers, sales representatives, and site support.
- Traveling to customer sites and engineering firms to troubleshoot, consult on system design, support start-ups, and ensure proper aftermarket support, including warranty/quality issue resolution.
- Reporting won/lost opportunities and customer feedback, including market intelligence, competition activities, and suggestions for product design and improvement based on specific customer pain points.
- Collaborating to support the successful launch of new products/services in the region.
- Assisting with mining sales opportunities in the region.
- Preferred in-depth knowledge and expertise in hydrocyclones, centrifugal slurry pumps, and knife gate valves, with a focus on their use in applications and industries.
- Capability to provide training and guidance to customers, sales, and field service teams.
- Willingness to travel to troubleshoot, consult on system design, and ensure aftermarket support.
- Skilled in analyzing competition and providing customer feedback, with the ability to identify product design improvements and customer pain points.
- Good interpersonal skills to interface effectively with customers, sales teams, and cross-functional stakeholders, with the ability to collaborate with global teams and leadership.
- Good presentation skills and the ability to present technical training courses to large groups.
- Ability to thrive in a fast-paced, global environment with matrixed reporting structures.
- Competitive remuneration package on offer.
- Work-life balance with a flexible work schedule to focus on professional and personal priorities.
- Development and training within a respected global OEM company.
- Access to salary packaging options to maximize after-tax income.
- Employee Assistance Program for employees and immediate family.
- Purchased annual leave options.
- Paid Parental Leave.
- Access to a recognition and benefits platform.
- Involvement with community and charity initiatives.
- Annual flu vaccination.
