Technical Services Director

2 days ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,000

Job Title: Customer Service Manager

About the Job:

We are seeking a seasoned and results-driven leader to spearhead our customer service operations. This pivotal role is designed for an experienced manager who thrives in a technical environment, overseeing the entire customer journey from initial inquiry to post-sales support.

Key Responsibilities:
  • Lead and motivate a team of customer service specialists, fostering a culture of high performance and continuous improvement.
  • Develop and implement customer service policies and procedures to enhance the customer experience and align with company objectives.
  • Collaborate with technical teams to resolve escalated issues and ensure seamless response to customer expectations.
Requirements:
  • A minimum of 1+ years of experience in a customer service management or team leadership role within a technical industry.
  • Proven track record of developing and implementing effective customer service strategies.
  • Exceptional communication and interpersonal skills to liaise effectively with clients and internal teams.
What We Offer:

A dynamic work environment, opportunities for professional growth and development, and a competitive salary package.

How to Apply:

Submit your resume and cover letter outlining your suitability for this role.

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