Front Office Operations Lead
3 days ago
To deliver exceptional customer experiences, we seek a seasoned leader who will spearhead our Front Office operations.
This key role involves ensuring seamless support and resources for the team to provide personalized services to our guests.
The Key Responsibilities:
- Lead by example, fostering an environment where guests feel valued and supported.
- Collaborate with the team to enhance service delivery, aligning it with our Super Shiny Service philosophy.
- Oversee Front Office functions, driving operational excellence and efficiency.
- Develop and implement effective training programs to boost upsell revenue.
- Contribute to cross-functional teams, working collaboratively on F&B, reservations, and other areas as required.
- Empower the team to innovate, create, and inspire, while maintaining autonomy and creative license.
What You'll Gain:
- A dynamic team environment in a rapidly growing hotel brand.
- Career opportunities, job enrichment, or a supportive work environment.
- Access to hotel benefits in rooms and our excellent F&B outlets.
- Participation in wellbeing programs and community initiatives.
- An autonomous role with ample opportunity to showcase entrepreneurial talent.
We value authenticity and encourage our people to communicate from the heart, promoting individuality and avoiding 'corporate scripts.'
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