Front Office Operations Lead

4 days ago

Brisbane, Queensland, Australia beBeeHospitality Full time $76,835 - $90,973
Front Office Manager Role

We are seeking an experienced Front Office Manager to oversee the day-to-day operations of our hotel's front desk, ensuring seamless guest experiences and efficient team performance. In this leadership role, you will be responsible for managing check-in/check-out processes, billing and reporting, handling guest inquiries and resolving issues professionally and promptly.

The ideal candidate will have a proven track record in a similar role, strong leadership, communication, and problem-solving skills. Proficiency in hotel systems, including Opera and Accor systems, is an advantage. Ability to work a flexible roster, including weekends and evenings, is essential. A passion for hospitality and delivering outstanding guest experiences is crucial for success in this role.

Responsibilities
  • Manage front desk operations, ensuring smooth check-in and check-out processes
  • Oversee billing and reporting procedures, ensuring accuracy and efficiency
  • Handle guest inquiries and resolve issues promptly and professionally
  • Coordinate with other departments to ensure seamless operations
  • Train, mentor, and develop team members to foster a positive and productive work environment
Requirements

To succeed in this role, you will need:

  • A minimum of [X] years of experience in a similar role
  • Strong leadership, communication, and problem-solving skills
  • Proficiency in hotel systems, including Opera and Accor systems
  • Ability to work a flexible roster, including weekends and evenings
  • A passion for hospitality and delivering outstanding guest experiences
Benefits

We offer a range of benefits to our employees, including:

  • Daily lunch options provided
  • Staff discounts in the restaurant
  • Accor employee staff rates at any Accor property worldwide
  • Food and Beverage discounts at Accor outlets
  • Inner city location - public transport options at our door
  • Friendly and inclusive team
  • Career growth and learning and development opportunities

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