Financial Services Expert

5 days ago


Sydney, New South Wales, Australia CMC Markets Full time
Job Description

We are seeking a highly skilled Financial Services Expert to join our team at CMC Markets. As a key member of our support team, you will play a crucial role in delivering exceptional service to our clients.

About the Role

As our new Financial Services Expert, you will be responsible for providing outstanding support to our clients via phone, email, live chat, and messaging. You will act as a brand ambassador, promoting our industry-leading reputation and identifying opportunities to enhance the client experience.

Key Responsibilities
  • Provide expert support to clients, responding to their queries in a timely and professional manner.
  • Act as a brand ambassador, delivering exceptional service that meets our high standards.
  • Identify opportunities to improve the client experience, contributing to our industry-leading reputation.
Requirements

To be successful in this role, you will need:

  • A strong customer service orientation and ability to thrive in a fast-paced environment.
  • Demonstrated passion and enthusiasm for the financial services industry.
  • Excellent communication skills, both verbal and written.
  • Resilience and adaptability in a high-volume call centre setting.
What We Offer

We offer a competitive salary package, including:

$65,000 per annum, based on a 38-hour week.

Ongoing training and development opportunities.

A dynamic and supportive work environment.

Opportunities for career growth and advancement.



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