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Service Delivery Analyst
2 weeks ago
Centorrino Technologies is committed to delivering exceptional customer experiences, and we're on the hunt for a Service Delivery Analyst who shares our passion.
About Us
We're more than just a technology company – we're a community that values innovation, inclusivity, and diversity. We've been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68.
The Role
We're looking for a highly skilled Service Delivery Analyst who will support our service delivery managers and ITIL teams in day-to-day tasks, build and maintain relationships with customers, and collaborate with technical and client-facing teams to achieve successful outcomes.
Your Responsibilities:
- Supporting the service delivery managers and service management (ITIL) teams in day-to-day tasks.
- Building and maintaining relationships with our customers, predominantly remotely through various engagements.
- Collaborating with peers from technical and client-facing teams to achieve successful outcomes for the customer.
- Reviewing, assessing, and presenting monthly service delivery reporting, ensuring key SLAs and deliverables are met, or providing suggestions where improvements can be made.
- Serving as an escalation and contact point for our customers, removing roadblocks, and addressing technical and non-technical queries in a prompt manner.
- Championing the outcome of issues and tasks through knowledge and application of core ITIL principles and guidelines.
Your Benefits:
- A competitive salary of $80,000 per annum.
- Hybrid working with team anchor days to support collaboration.
- Extensive training and development opportunities that enable continual growth as part of your career planning.
- Extensive discounts and benefits to maximise your money.
- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
Requirements:
- A passion for providing exceptional customer service, demonstrated through your ability to show empathy and understanding from all perspectives.
- Excellent listening, negotiation, and presentation abilities.
- A technical understanding, or the ability to learn technological product services quickly.
- Understanding technical issues and jargon, and translating this back to customers.
Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.
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