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Rydges Resort Hunter Valley
3 weeks ago
About EVT:
We are a market-leading experience creators, bringing to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo.
Proudly Australian & New Zealand owned, Rydges Hotels & Resorts provides a diverse range of elevated city, suburban, and resort-style hotels. From classic charm to sophisticated style, our properties have every detail considered to deliver a refreshingly local experience with exceptional comforts catering to all guests.
We are seeking a dedicated Full Time Reservations Sales Agent to join our in-house team at Rydges Resort Hunter Valley. As a Reservations Sales Agent, you will be responsible for providing exceptional customer service and managing reservations to ensure a seamless experience for our guests.
Key Responsibilities:
- Respond promptly and courteously to all guest inquiries and reservation requests via phone, email, and online channels
- Efficiently process guest reservations, modifications, and cancellations
- Maintain accurate and up-to-date reservation records
- Collaborate with the wider team to ensure a consistent and positive guest experience
- Provide recommendations on room types, resort amenities, and local attractions to enhance the guest experience
- Contribute to the achievement of revenue and occupancy targets
Requirements:
- Proven experience in a customer service or reservations role within the hospitality and tourism industry
- Excellent communication and interpersonal skills, with the ability to provide a warm and friendly service
- Strong problem-solving and decision-making skills to handle guest inquiries and requests
- Proficient in using reservation systems and technology
- Adaptable and flexible to work in a dynamic, fast-paced environment
