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Accommodation Operations Support

1 week ago

Brisbane, Queensland, Australia UniLodge Australia Pty Full time
About Us
We are UniLodge Australia Pty, a leading provider of student accommodation in Australia and New Zealand. Our mission is to provide a home away from home for our residents, while also fostering a safe, secure, and healthy living environment.

Job Summary
This is a fantastic opportunity for someone to join our team as a Customer Service Coordinator on a casual basis. The successful candidate will be responsible for creating a friendly environment and delivering a positive resident experience. They will assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing. Additionally, they will take the initiative to monitor and report concerns and/or issues relating to resident safety and wellbeing and escalating as needed. Other responsibilities include coordinating and executing administrative duties such as incoming and outgoing mail, filing, etc.

Main Responsibilities
• Create a friendly environment and deliver a positive resident experience
• Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing
• Take the initiative to monitor and report concerns and/or issues relating to resident safety and wellbeing and escalating as needed
• Coordinate and execute administrative duties such as incoming and outgoing mail, filing, etc.

Requirements
The successful candidate will have a background in reception or hospitality, which will provide a good grounding for this role. They will have a passion for delivering exceptional guest experiences, resilience and ability to work under high pressure, and excellent communication skills, both written and verbal. High levels of computer literacy with the ability to learn new systems are also essential. A 'we care' attitude is a must, along with unrestricted work rights in Australia. A National Police Check (completed within last 3 months) at the candidate's own cost and a Working with Children's Check (QLD) are also required.

Benefits
We offer a variety of opportunities for career progression, personal and professional development through online and face-to-face training and courses. Our focus on employee wellbeing supports mental, emotional, financial, and physical health & wellbeing, including access to Employee Assistance Programs. We have an inclusive culture in a diverse, collaborative, and fun team environment. Various leave options are available, including two weeks paid parental leave, study leave, and much more. Performance recognition programs and rewards are also in place, including 'On-The-Spot' Awards, Quarterly Awards, Annual Awards Night, Employee Milestone Rewards, Flu Vaccinations – Company Funded, Generous referral bonus (up to $1,000 AUD/NZD), and Access to Insider Rates at Essence Hotels and Apartments.