Dream Travel Experience Coordinator

2 weeks ago

Darwin, Northern Territory, Australia beBeeTravel Full time
Remote Travel Planner

We are seeking a skilled and detail-oriented Remote Travel Planner to join our team. In this role, you will assist clients with planning and booking unforgettable travel experiences from the comfort of their own homes.

Key Responsibilities:

  • Client Consultation: Engage with clients via phone, email, and virtual meetings to understand their travel preferences, needs, and budget.
  • Itinerary Planning: Design customized travel itineraries that include flights, accommodations, cruises, excursions, and more.
  • Booking Management: Handle all aspects of travel reservations, changes, and cancellations using online booking platforms and supplier portals.
  • Customer Support: Provide timely and courteous support before, during, and after travel, resolving any issues that arise with professionalism.
  • Product Knowledge: Stay current on travel destinations, policies, packages, and promotions to offer informed recommendations.
  • Sales & Upselling: Promote upgrades, travel insurance, add-ons, and exclusive deals to enhance the client's experience.
  • Administrative Tasks: Maintain accurate records of client profiles, payments, confirmations, and communications.
  • Relationship Building: Develop and nurture long-term relationships with clients to encourage repeat business and referrals.

Qualifications:

  • Prior experience in travel, hospitality, sales, or customer service is preferred but not required.
  • Passion for travel and helping others plan memorable trips.
  • Excellent verbal and written communication skills.
  • Ability to work independently in a remote environment.
  • Strong attention to detail, organizational skills, and problem-solving ability.
  • Familiarity with travel booking systems or willingness to learn quickly.
  • Bilingual a plus (not required).

Perks & Benefits:

  • Work from anywhere with flexible scheduling.
  • Access to travel industry discounts and training.
  • Potential for commission and performance-based bonuses.
  • Ongoing mentorship and professional development opportunities.

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