Service Coordinator
4 weeks ago
Liebherr Earthmoving and Material Handling division is seeking a highly organized individual with a passion for outstanding customer service to join the Service team at our Sydney branch. In this newly created role due to growth in the business, you will be responsible for the scheduling and assigning work to our team of Field Service Technicians to support our customer base across Sydney and New South Wales.
Key Responsibilities:
- Communicate with customers to determine their needs and schedule work accordingly
- Assign technicians and ensure that all work orders are completed in a timely manner
- Respond to queries, organize inductions, and maintain good customer relations
- Ensure required equipment and parts are organized for the team prior to the commencement of work
- Monitor and track work in progress
- Follow up with clients for POs, invoicing, and payments
- Collaborate with other team members to optimize scheduling efficiency and customer satisfaction
About You:
- Experience working in a service department
- Trade qualifications in Diesel/Plant Mechanic or Electrical would be beneficial
- Strong communication and interpersonal skills
- Proficient in Microsoft Office and scheduling
- Ability to multitask and prioritize tasks
- Detail-oriented with excellent organizational skills
- Ability to work independently as well as part of a team
How to Apply:
Please apply via the link below.
Liebherr Australia would like to thank you for submitting your application.
No agencies or third parties please.
The company
Liebherr-Australia Pty Ltd is part of the Liebherr Group, which employs nearly 50,000 people, in more than 140 companies and 50 countries on every continent. Liebherr's decades of experience, knowledge, and dedication to the highest quality and most reliable technologies makes Liebherr a respected leader and a trustworthy partner to industry. Liebherr-Australia is responsible for selling and servicing earthmoving machines, mining machines, mobile cranes, tower cranes, maritime cranes as well as deep foundation machines throughout Australia and New Zealand.
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