Quality Assurance Specialist

1 day ago

Sydney, New South Wales, Australia Tal Services Limited Full time
{"title": "Quality Assurance Officer", "description": "Job Summary

We are seeking a highly skilled Quality Assurance Officer to join our team at Tal Services Limited. As a Quality Assurance Officer, you will play a critical role in ensuring the quality of our claims processes and providing administrative support to our Quality Assurance Managers, Specialists, and Consultants.

Key Responsibilities
  • Provide claims administrative support services within specified guidelines and TAL values.
  • Respond to QA enquiries where basic analysis and the provision of information is needed to resolve the issue, escalating where necessary.
  • Record all information accurately on appropriate systems.
  • Identify opportunities for service and process improvement and suggest solutions to managers.
  • Support team members, sharing learning and best practice to contribute to overall team effectiveness.
  • Understand the responsibility of TAL in relation to privacy laws and compliance guidelines and execute QA within these laws and guidelines.
  • Proactively raise and support rectification of compliance breaches.
  • Produce high-quality, accurate, and compliant work.
  • Ensure adherence to regulatory and TAL's policies and procedures.
  • Raise potential risk issues in daily operations across systems, policies, and procedures that may result in TAL being exposed to financial instability, fraud, not fulfilling regulatory requirements, or litigation, including behaviors that may be discriminatory or undermine TAL's core values.
  • Collaborate with others to ensure that customers receive a flawless product or service.
Requirements
  • Relevant work experience or equivalent vocational training, with regard to Quality Assurance and Claims processes.
  • Reasonable written and oral communication skills.
  • Familiarity with Claims and company-wide procedures, policies, and guidelines.
  • Knowledge of a range of standard computer software, e.g., Microsoft Office, email.
About Us

Tal Services Limited is committed to developing leadership, promoting diversity, rewarding excellence, and retaining great talent. We strive for a diverse and inclusive workplace where a sense of belonging encourages people to bring their full selves to work.

We value working together to find the best solutions for problems and strive to make work a big part of this Australian life one of the best parts. We offer a workplace that's inclusive and flexible, supporting our people with options that let them make the most of their careers.

", "lang_code": "en"}

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